Your LAN must be ready and compliant to support the real time nature of VoIP communications. Voice is being packetized and sent across your LAN, just like an email or any other data application. By the very nature of any live or real time conversation, the slightest delay caused by network congestion within your LAN, will cause call quality issues, such as choppiness or dropped audio. The vast majority of call quality issues are caused by an underlying problem in the LAN. So everything on your LAN, including switches, routers, firewalls and cabling, must be ready to support VoIP communications to ensure optimal call quality.

The broadband connection must have enough capacity to support the combined utilization needs of your voice and data traffic. It must consistently deliver packets with low latency and no packet loss. IP5280 has found that VoIP operates best with less than 100ms latency. Please realize that broadband connections like DSL and Cable are shared networks and can vary in their ability to consistently deliver voice communications. However, a T-1, or other private-line connection, which we always recommend, is the optimal broadband medium for the delivery of high quality VoIP communications.

Finally, the IP5280 Hosted PBX VoIP platform is a fully-redundant carrier-class network, designed for high-availability and reliability and is hosted in several world-class data centers operating 24x7.